1. Return Eligibility

• Time Frame: You can return products within 14 days of receiving your order.
• Condition: Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact. Returns are not accepted for items that show signs of wear or alteration.
• Non-Returnable Items: The following items cannot be returned:
  • Sale or clearance items
  • Gift cards
  • Customized or personalized products

2. Return Process

• Initiating a Return: To start a return, contact our customer service team with your order number and reason for the return. We’ll provide you with a return authorization code (RAC) and instructions on how to proceed.
• Packaging: Pack the items securely in the original packaging. Include all tags, accessories, and the return authorization code inside the package.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method.

3. Refunds

• Processing Time: Once we receive and inspect the returned items, refunds will be processed within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method. It may take additional time for the refund to appear on your bank or credit card statement.
• Restocking Fee: A restocking fee may apply unless the return is due to our error.

4. Exchanges

• Exchange Process: To exchange an item, follow the return process for the original item and place a new order for the desired item. This ensures faster processing.
• Defective or Incorrect Items: If you receive a defective or incorrect item, contact us immediately. We will arrange a replacement at no extra cost to you and provide instructions for returning the defective or incorrect item.

5. Damaged or Lost Returns

• Damaged Items: If your return is damaged during shipment, we cannot issue a refund. Please ensure items are securely packaged.
• Lost Returns: We are not responsible for return packages that are lost in transit. Using a trackable shipping method is recommended.

6. Final Sale Items

• No Returns: Items marked as “Final Sale” are not eligible for returns, exchanges, or refunds.

7. International Returns

• International Orders: Customers outside are responsible for all return shipping costs, including any duties or taxes. Delays caused by customs are beyond our control.
• Refunds for International Orders: Refunds will be processed, and may be subject to exchange rate fluctuations and bank fees.

8. Contact Information

If you have any questions or need assistance with your return, please contact our customer service team:

• Hotline: (252) 468-1566 
• Email: [email protected] 
• Street:Staten Island, New York(NY), 10314